Much like regular maintenance on anything you own, maintenance services for your communications equipment are no less important. In fact, in some cases – especially with critical, life-saving communications – it’s the most important. Keeping your equipment operating to the correct manufacturer specifications – whether it be radios, a BDA (Bi-Directional Amplifier) or a camera system — ensures optimal coverage, increased reliability, less downtime and more peace of mind.
The biggest concern that typically arises when talking about a maintenance agreement is the cost. Keep in mind that this is a dedicated number to put in your annual budget with the peace of mind that – with very few exceptions – this number won’t be exceeded. It will cover your service calls, an ERS technician onsite to diagnose your specific issues, the actual repair of the issue – including parts & labor – and, if desired, an annual preventative maintenance check. This prevents unexpected bills from cropping up throughout the year – eliminating stress on you and your budget. Having a service agreement in place also typically results in issues being reported and remedied quicker and prevents delaying the service to delay unexpected costs. Our maintenance agreements are easily customized to fit your specific needs and your specific budget.
When considering a maintenance agreement, it is also important to consider whether an annual preventative maintenance (PM) check is necessary for your equipment. During the annual PM, ERS technicians will be onsite to inspect the covered equipment, test level settings, re-tune and re-align equipment, diagnose any issues and ensure that the equipment is working at original manufacturer specifications. An annual PM is particularly critical for first-responder communications. This ensures that maximum coverage is available to the user and that the equipment is operating at optimal levels. At times when nothing is more important than reliable communication, an annual PM will ensure just that.
Essentially, an ERS maintenance agreement comes down to one thing – peace of mind. Peace of mind with regard to your budget, the safety of your employees and the effectiveness of your communications system. With so much beyond our control daily, this is one simple way to ease your mind and let us do the work.
