Operations Support Specialist

Job Description
ERS Wireless is hiring an Operations Support Specialist to support our Access Control and Video Security integration business. This is a full-time, in-office position based in Indianapolis, IN. This role is central to keeping our sales, operations, and field teams aligned – ensuring booked orders are logged accurately, Purchase Orders move smoothly between our team, vendors, and customers, and everyone has visibility into order and part status. No degree is required, and training will be provided on our internal systems.

What You’ll Do

Order Intake & Logging: Log booked and submitted sales orders accurately into Excel trackers and the project planner for team-wide visibility.

Purchase Order Support: Create POs for equipment and materials tied to booked projects. Document PO details and status updates on support tickets. Send finalized POs to customers and vendors and track confirmations.

Vendor & Parts Tracking: Follow up with vendors on order status and part availability. Update internal trackers with lead times, backorders, and ETAs. Flag potential delays.

General Admin Support: Support ticket documentation and internal communication across the service/operations team. Maintain accurate records across Excel, Microsoft Planner, FreshDesk, Avigilon, and Acumatica.

What We’re Looking For

• Strong attention to detail and comfort working across multiple systems (spreadsheets, ticketing software, project planning tools)
• Solid Excel skills: data entry, basic formulas, maintaining shared trackers
• Strong written communication skills; will correspond directly with vendors and customers
• Ability to manage multiple orders and projects simultaneously without losing track of details
• High school diploma or equivalent
• Must be able to pass a background check and pre-employment drug screening
• Must reside within commuting distance of Indianapolis, IN
• Legal authorization to work in the U.S.

Nice to Have

• Prior experience creating or tracking purchase orders
• Familiarity with helpdesk or ticketing systems
• Background in electronics, parts distribution, construction supply, or a similar industry with vendor lead-time tracking
• Experience in security systems, low-voltage work, or construction
• Associate’s or bachelor’s degree in a related field

Compensation & Benefits

• Health, Dental, Vision Benefits
• 401(k) with Company Match
• Paid Holidays and Paid Time Off
• Short-Term and Long-Term Disability